Design Ops Senior

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you ! Our vision We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. About us Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 4 years of existence, weve managed to : Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... ‍‍‍ Grow from 7 cofounders to 650+ happy Pennylaners : were now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor. Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France! Design at Pennylane Design sits at the centre of this mission and its purpose is to deliver a seamless, accessible and enjoyable experience for our users. Our team of 35+ product designers work across different tracks that are divided into cross-functional squads each consisting of Engineering, Product and Design. Autonomy, trust and transparency are the key values upon which our culture is built, this is directly reflected in how our designers operate on a day-to-day basis. At Pennylane, designers are expected to actively contribute all the way from defining the problem space, to research and testing. We are seeking a Design Ops Senior with strong Product Design experience, better if its a BtoB experience, to help elevate and maintain an excellent user experience for our accountants and businesses. If you like high complexity and solving real user problems in a highly collaborative environment and possess a genuine curiosity for understanding user behaviour, then youll find yourself surrounded by likeminded individuals at Pennylane. For this role, we are looking for individuals with:

• The ability to understand problems and empathize with users through regular user research and interviews. Someone who thrives on understanding the psychology behind certain behaviours and turn it into insights.
• The ability to deeply understand problems, identify opportunity spaces, and generate creative solutions.
• Great communication skills and the ability to share knowledge with other members in the team in a meaningful way that adds value.
• Excellent visual design skills with emphasis on simplifying complex UI views, visual hierarchy and features.
• Skills in evaluating design impact through clear, business-oriented metrics.
• Skilled at creating clear and streamlined user flows.
• The ability to work with Engineering and Product to drive forward design decisions, challenge limitations, negotiate with Engineering, adjust schedules, find alternatives, and make cases for designs to be implemented in a certain way.
• Experience generating new opportunities and innovative ideas to improve our processes, products, and culture, influencing design direction and research methodologies

Youre the right candidate if…

• Youll be responsible for the Design System, providing structure, making sure it has proper processes in place, making sure that it evolves to support delivery and elevate the look and feel of the product.
• Youll own the design documentation, being one of its lead contributors, where you will work closely with other teams (Tech, Brand, Marketing, etc.) to build an exhaustive design system for the entire company.
• Youll be on the look for the best UX/UI practices, benchmarking the global tech ecosystem, aiming towards creating the best experience for Pennylane products.
• Youll evangelise the design system and its benefits to all Pennylane employees, maintaining frequent communication in order to keep high alignment across product and tech teams.
• Youll lead, organise and participate in product workshops, as well as cross-functional team initiatives, so you can tackle complex and rewarding issues.

You are able to communicate well in both English and French. What does the recruitment process look like ?

• You will first have a general chat with Alison, Product Recruiter (30 min)

- You will discuss your portfolio and past experiences with Erica - our Design Ops Specialist (45 min)

• Assessment part I : You will lead a user research simulation and identify the painpoints to address (45 min)
• Assessment part II : You will present your solution and takeaways (45 min)
• You will have a discussion with Nathalie (Head of Design) and Tancrède (CPO & Co-founder) (45 min)

What do we do to make your work life easier Youll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone Wherever you are based, you will get 25 vacations days paid by Pennylane Youll have a competitive compensation package Youll get company shares to enjoy a piece of the success story youre building with us Youll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

• ️ Through our partner Gymlib, youll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness

Youll have access to Busuu to perfect your English or your French Youll get the latest Apple equipment We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone. If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…) Were working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries. Who are we looking for ? To thrive at Pennylane, you need :

• To speak English (level is assessed and appreciated according to the department youre applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they dont feel like they meet the full list of criteria. If youre hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration. We also want to emphasize that we fully embrace diversity, equity and inclusion and that were doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.